Payment and dispatch 

 

The following terms and conditions apply: 

Dispatch conditions The products are delivered all over the world. 

Dispatch costs (inclusive of legally applicable VAT) 

 

Domestic deliveries (Germany): We do not charge any shipping costs. 

 

If the dispatch involves bulky goods (freight forwarding), we calculate as follows: Je nach Anzahl der Pakete und Lieferort erstellen wir ein individuelles Angebot. Bulky goods are marked as such in the item description. 

Deliveries to foreign countries: 

We charge a flat shipping fee for international deliveries: 

Europäische Union: 0,00 EUR 

EFTA Staaten (Island, Liechtenstein, Norwegen, Schweiz): 25,00 EUR

Rest der Welt: 150,00 EUR 

 

Delivery periods For goods customised according to customer requirements, the revised submission will be made within 3-5 days following conclusion of the contract, execution of the design work and delivery of the goods within 21 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote. Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1-2 days, for deliveries abroad within 1- 5 days from conclusion of contract (if advance payment agreed from the date of the payment instruction). 

 

Please note that deliveries are not made on Sundays and other holidays. If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time. In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged. Accepted Payment options - Payment in cash at the time of collection - Prepayment via transfer - Payment via credit card - Payment via PayPal Plus (credit card, direct debit, invoice) - Payment by invoice - Payment via Klarna Checkout (Klarna invoice, Klarna credit sale agreement, instant transfer, credit card, direct debit) Further details on payment Payment by invoice is from the second order onwards. The invoice amount is to be settled at the time of payment on invoice within 30 days. If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. Payment via Klarna Checkout We offer the following payment options in cooperation with Klarna. Payment is always made to Klarna: Klarna invoice: Payable within 14 days of the invoice date. The invoice is issued upon dispatch of the goods and sent by email. Find the payment conditions here. Klarna credit sale agreement: With Klarna's finance service, you can flexibly pay for your purchase in monthly instalments of at least 1/24 of the total amount (however, at least EUR 6.95). Find more information on the Klarna credit sale agreement, including general terms and conditions and the European standard information for consumer credit here. Instant transfer Credit card (Visa/Mastercard) Direct debit Payment options are provided as part of Klarna Checkout. Find more information and terms of use for Klarna Checkout here. 

 

Get more information on Klarna here. Your personal details will be handed by Klarna in accordance with the valid data protection provisions and the respective information in Klarna's data protection provisions.

 

Our bank account: 

Kreissparkasse Köln Neumarkt 18-24 50667 Köln 

IBAN: DE03 3705 0299 0000 3028 05 

BIC: COKSDE33 

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

Phone Support

Do you have any questions about our products, do you need further information or would you like to book an individual consultation? Our customer service looks forward to your call.
+49 (0)221-7090500
Monday - Friday 08:00 - 18:00

Email Support

Do you have any questions? Please send us an Email - our Customer support will be answering as soon as possible

Live-Chat Support

Start your Live-Chat with our Customer Support right now

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