Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 25 € per order.

Orders more than 100 € are free of charge.

If the dispatch involves bulky goods (freight forwarding), we calculate as follows:
Je nach Anzahl der Pakete und Lieferort erstellen wir ein individuelles Angebot.

Bulky goods are marked as such in the item description.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Belgien:37,00 €
Dänemark:37,00 €
Finnland:37,00 €
Frankreich:37,00 €
Griechenland:37,00 €
Irland:37,00 €
Italien:37,00 €
Luxemburg:37,00 €
Malta:37,00 €
Niederlande:37,00 €
Österreich:37,00 €
Polen:37,00 €
Portugal:37,00 €
Schweden:37,00 €
Spanen:37,00 €
Tschechien:37,00 €
Ungarn:37,00 €
Groß Britannien:37,00 €
Bulgarien:37,00 €
Estland:37,00 €
Monaco:37,00 €
Rumänien:37,00 €
Slowakei:37,00 €
Slowenien:37,00 €
Andorra:65,00 €
Norwegen:65,00 €
Schweiz:65,00 €
Russland:130,00 €
Türkei130,00 €
Bosnien-Herzegowina130,00 €
Georgien130,00 €
Kasachstan130,00 €
Kroatien130,00 €
Mazedonien130,00 €
Montenegro130,00 €
Serbein130,00 €
Ukraine130,00 €
Ägypten:150,00 €
Israel:150,00 €
Oman:130,00 €
Tunesien:150,00 €
USA:150,00 €
Kanada:150,00 €
Mexico:150,00 €
Venezuela:150,00 €
Brasilien:150,00 €
Argentinien:150,00 €
Japan:150,00 €
China:150,00 €
Südkorea:150,00 €
Rest der Welt:150,00 €







If the dispatch to foreign countries involves bulky goods (freight forwarding), we calculate as follows:
Je nach Anzahl der Pakete und Lieferort erstellen wir ein individuelles Angebot.

Bulky goods are marked as such in the item description.

Delivery periods

For goods customised according to customer requirements, the revised submission will be made within 3-5 days following conclusion of the contract, execution of the design work and delivery of the goods within 21 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1-2 days, for deliveries abroad within 1-5 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted Payment options

-  Payment in cash at the time of collection
-  Prepayment via transfer
-  Payment via credit card
-  Payment via PayPal Plus (credit card, direct debit, invoice) 
-  Payment by invoice



Further details on payment

 

Payment by invoice is from the second order onwards.

The invoice amount is to be settled at the time of payment on invoice within 30 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.


Our bank account:

Kreissparkasse Köln
Neumarkt 18-24
50667 Köln

IBAN: DE03 3705 0299 0000 3028 05
BIC: COKSDE33


In case of questions, please contact us at the contact details mentioned in the Legal Notice.

Phone Support

Do you have any questions about our products, do you need further information or would you like to book an individual consultation? Our customer service looks forward to your call.
+49 (0)221-7090500
Monday - Friday 08:00 - 18:00

Email Support

Do you have any questions? Please send us an Email - our Customer support will be answering as soon as possible

Live-Chat Support

Start your Live-Chat with our Customer Support right now

Catalogue request

Request our current catalog, including our price lists for yourself or your customers

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